Automation has become the buzzword all around. Every business entity is looking at automation as their sure shot way to success. Wherever you go whatever you do everybody believes in the word Automation, but falls trap to the fallacies associated with it. Let me explain it further by an example -
Recently I met one [...]
Posts Tagged ‘Technology’
The Automation Black Hole
January 8th, 2010 
Naveen Lohia 
Posted in Call Center Operations, Call Centers, Entreprenuership, Industry News, Technology 
Tags: Automation, goals, Policy, Technology 
10 Comments »Another Year is mine; Yes we have ushered in 2009
January 2nd, 2009 Shashank Shalabh Celebrations are still in full flow and the ‘hang’ does not seem to get ‘over’. We celebrated the arrival of the New Year with ale and the music of the Beatles, Rolling Stones and of course Wham (Remember ‘Last Christmas’). I am sure most of us would have taken some New Year Resolutions (do [...]
The Indian BPO Industry: an overview
December 19th, 2008 Shashank Shalabh Contrary to the popular notion that the BPO Industry (popularly referred to as the Call Centre Industry) is reeling under the effects of high attrition rate, economic slowdown, and a number of other economic jargon (which often I fail to decipher), statistics shows that the Indian BPO Industry is all set to boom incredibly in [...]
