One sure shot way of retaining customers, and simultaneously acquiring new ones, is to implement intelligent processes with the help of the most agile, adaptable technology. Contact Centers must invest in automating 80% of the tasks manually executed, speeding up resolutions, closing more sales, and enhancing customer experiences. The right technology can boost productivity and enable structured growth.
Posts Tagged ‘Software as a service’
The right technology for customer facing organizations
June 3rd, 2010 
Kshiti Garg 
Posted in Technology 
Tags: call center software, communication applications, Communication systems, Communications Technology, Contact Center technology, Hosted Call Center, Indian Product startups, IVR Software, Outbound dialer, predictive dialer, Software as a service, technology innovations 
44 Comments »NASSCOM India Leadership Forum 2009
February 21st, 2009 Sachin Bhatia The three days that I spent at the NASSCOM India Leadership Forum 2009 left an everlasting impression on my thought process. With a number of reputed names in the IT circle interacting with each other, I was bound to listen. As predicted, the most important topic of discussion was ‘Recession’. Lately, this term has found [...]
Are you being SaaS-y about technology?
June 12th, 2008 Ankur Sharma So there is a lot of talk about hosted (SaaS) model. Of course everyone wants to jump on the Hosted bandwagon, but it may be a good idea to do one’s homework and find out whether it is well-suited to one’s business. Also, different strokes for different folks – some parts of your organizations may [...]
Posted in Technology Tags: Capex, Hosted Call Center, Opex, Premise-based model, Software as a service 5 Comments »
