One sure shot way of retaining customers, and simultaneously acquiring new ones, is to implement intelligent processes with the help of the most agile, adaptable technology. Contact Centers must invest in automating 80% of the tasks manually executed, speeding up resolutions, closing more sales, and enhancing customer experiences. The right technology can boost productivity and enable structured growth.
Posts Tagged ‘predictive dialer’
The right technology for customer facing organizations
June 3rd, 2010 
Kshiti Garg 
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Entreprenuership, Industry News, Outbound Campaigns, SMEs, Technology 
Tags: call center software, communication applications, Communication systems, Communications Technology, Contact Center technology, Hosted Call Center, Indian Product startups, IVR Software, Outbound dialer, predictive dialer, Software as a service, technology innovations 
6 Comments »The Elicitation Spiral
March 9th, 2010 Naveen Lohia You reap, what you sow, this clichéd word hasn’t lost its relevance a bit and has become even more pertinent in today’s ever changing and competitive business scenario where enterprises are constantly looking for differentiators to provide enhanced service delivery.
Technologically speaking, even though it caters primarily to each and every sectoral thrust this age [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software Tags: Communications Technology, Contact Center Solutions, IVR Software, predictive dialer 28 Comments »My Recent visit to Bangladesh…
February 15th, 2010 Ishdeep Singh It was indeed a pleasure meeting a few of you all…
Just to give you a heads up, Drishti is a leader in the SMB segment. Its cutting-edge solutions have further gained wide presence across the Philippines and Middle East as recognized by the three awards (2008 IP Contact Center Technology Award, ContactCenterWorld.com Member’s Choice Awards [...]
Outbound for dummies - The technology nitty-gritty
February 14th, 2009 Ankur Sharma Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us - eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]
