One sure shot way of retaining customers, and simultaneously acquiring new ones, is to implement intelligent processes with the help of the most agile, adaptable technology. Contact Centers must invest in automating 80% of the tasks manually executed, speeding up resolutions, closing more sales, and enhancing customer experiences. The right technology can boost productivity and enable structured growth.
Posts Tagged ‘Outbound dialer’
The right technology for customer facing organizations
June 3rd, 2010 
Kshiti Garg 
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Entreprenuership, Industry News, Outbound Campaigns, SMEs, Technology 
Tags: call center software, communication applications, Communication systems, Communications Technology, Contact Center technology, Hosted Call Center, Indian Product startups, IVR Software, Outbound dialer, predictive dialer, Software as a service, technology innovations 
5 Comments »Outbound for dummies - The technology nitty-gritty
February 14th, 2009 Ankur Sharma Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us - eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]
How to make your Outbound Campaigns better? (Part 1)
February 13th, 2008 Ankur Sharma So a lot of Call Center folks (more specifically Operations) have constantly been trying to solve the profitability puzzle. I found out from many of them that as few as one sale per agent is made in 4 days, more so for domestic call centers!!! I mean if that doesn’t tell you what “rock-bottom” [...]
