Posts Tagged ‘Dialer’

An Evening in Singapore

It’s a beautiful evening in one of the most fabulous and extravagant hotels of SINGAPORE “Raffles”. Seating on table no. 15, I was praying all the while with my fingers crossed “Please GOD this award has to be for us”. “BEST VENDOR CATEGORY @ 1st Asia Communication Awards”. This all began around 2 months back, [...]

Technology as an enabler for NGOs to survive in corporate business environment

NGO’s today are like corporates – they operate like them and they should keep on doing so to not just survive but beat the prevalent competition. About NGO’s and History: The conventional definition of an NGO says that NGOs or Non-governmental organizations are private organizations that pursue activities to relieve suffering, promote the interests of [...]

Outbound for dummies – The technology nitty-gritty

Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us – eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]