One sure shot way of retaining customers, and simultaneously acquiring new ones, is to implement intelligent processes with the help of the most agile, adaptable technology. Contact Centers must invest in automating 80% of the tasks manually executed, speeding up resolutions, closing more sales, and enhancing customer experiences. The right technology can boost productivity and enable structured growth.
Posts Tagged ‘Communication systems’
The right technology for customer facing organizations
June 3rd, 2010 
Kshiti Garg 
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Entreprenuership, Industry News, Outbound Campaigns, SMEs, Technology 
Tags: call center software, communication applications, Communication systems, Communications Technology, Contact Center technology, Hosted Call Center, Indian Product startups, IVR Software, Outbound dialer, predictive dialer, Software as a service, technology innovations 
5 Comments »Whitepaper: Increasing profitability in the domestic call center
May 22nd, 2008 Ankur Sharma The Indian domestic call center industry is on an all time high. The boom has seen the entry of many small to mid size players entering this industry. But it is a continuous struggle for these smaller players as they are competing with the well established cash rich biggies of the industry. They have to [...]
