Few Days back I had the privilege to meet with some of the pioneers in the Rural BPO space in India.
This was at NDTV studios in New Delhi where I was invited to be a panelist on “Money Mantra” a show hosted by Mr. Pankaj Pachauri
(About the show - Sponsored by Reliance Money, it is [...]
Archive for the ‘Telcos’ Category
Mera Gaon (Village) Mera BPO
August 17th, 2010 
sachin Interviewing as an industry expert…
July 16th, 2010 Girisha R Tuesday morning I got a call from Mr. Kalyan. He told me he wanted to interview an industry expert for some market research they were doing. Though I didn’t take it much seriously at first but, I still confirmed an appointment for a phone interview at around 1 pm. Meanwhile, my mind was flooded with [...]
VAS
April 15th, 2010 Naveen Lohia Value Added Services or simply VAS is the buzzword slowly gaining a foothold into the hearts and minds of the Indian consumer. Simply put it’s a form of service that adds value to total service offering and stands alone in terms of profitability and/or stimulates incremental demand for core service(s). It can be an add-on [...]
The Elicitation Spiral
March 9th, 2010 Naveen Lohia You reap, what you sow, this clichéd word hasn’t lost its relevance a bit and has become even more pertinent in today’s ever changing and competitive business scenario where enterprises are constantly looking for differentiators to provide enhanced service delivery.
Technologically speaking, even though it caters primarily to each and every sectoral thrust this age [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software 
Tags: Communications Technology, Contact Center Solutions, IVR Software, predictive dialer 
28 Comments »From Insights to innovation - IBM INSIGHTS 2010, Mumbai
March 4th, 2010 Ankit Kaushik From Insights to innovation that was the IBM’s organizational view that helped them deliver cutting edge technology & solution to their customers.
So speaking on Information led transformation, the inaugural thoughts were shared by Mark Register - Vice President (APAC), IBM. He shared his views on how organizations are operating with Blindspots which literally means [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software Tags: Communications Technology, Contact Center Solutions 12 Comments »My Recent visit to Bangladesh…
February 15th, 2010 Ishdeep Singh It was indeed a pleasure meeting a few of you all…
Just to give you a heads up, Drishti is a leader in the SMB segment. Its cutting-edge solutions have further gained wide presence across the Philippines and Middle East as recognized by the three awards (2008 IP Contact Center Technology Award, ContactCenterWorld.com Member’s Choice Awards [...]
Sir Richard just called to say he loves the Indian consumer…
March 6th, 2008 Ankur Sharma England’s favorite son, Sir Richard Branson is at it again - cracking a different kind of nut, proverbially of course! Sir Branson recently announced the launch of Virgin Mobile, in the not-so-virgin Telco domain in collaboration with Tata Teleservices. Under the agreement, Tata Teleservices will sell mobile services specifically for the youth, which is understandable [...]
