SMEs
Outbound for dummies - The technology nitty-gritty
Saturday, February 14th, 2009Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us - eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]
NASSCOM Product Conclave 2008, Bangalore
Monday, August 18th, 2008NASSCOM’s Product Conclave 2008 was an insightful experience in ways more than one, especially for software product startups in India, who, according to its estimates, have been growing at 44% CAGR. Currently pegged at a miniscule $1.4 Billion, the software products industry is slated to grow to $10-12 Billion by 2015.
Dabbling in topics ranging from [...]
Whitepaper: Increasing profitability in the domestic call center
Thursday, May 22nd, 2008The Indian domestic call center industry is on an all time high. The boom has seen the entry of many small to mid size players entering this industry. But it is a continuous struggle for these smaller players as they are competing with the well established cash rich biggies of the industry. They have to [...]
Let’s go get them American SMEs baby!
Monday, April 14th, 2008SMEs (Small and Medium Enterprises and NOT Subject Matter Experts) really seem to be the flavor of the season (or rather the year). Last night I just turned on the TV and NDTV was talking about it. And so is everyone else whose fancy it has caught.
I read an article in ToI today that I [...]