SMEs
The Elicitation Spiral
Tuesday, March 9th, 2010You reap, what you sow, this clichéd word hasn’t lost its relevance a bit and has become even more pertinent in today’s ever changing and competitive business scenario where enterprises are constantly looking for differentiators to provide enhanced service delivery.
Technologically speaking, even though it caters primarily to each and every sectoral thrust this age [...]
From Insights to innovation - IBM INSIGHTS 2010, Mumbai
Thursday, March 4th, 2010From Insights to innovation that was the IBM’s organizational view that helped them deliver cutting edge technology & solution to their customers.
So speaking on Information led transformation, the inaugural thoughts were shared by Mark Register - Vice President (APAC), IBM. He shared his views on how organizations are operating with Blindspots which literally means [...]
NASSCOM HR Best Practices Session
Tuesday, February 9th, 2010On Jan 29, 2010 a session on “How Leaders Make Change Happen” was held at NASSCOM’s headquarters in New Delhi. Mr. Pradeep Henry, Innovator of a globally-proven method for business process centric software development as well as Consultant and former director at Cognizant started the session with his Presentation on the topic.
Ms. Neeru Goel, Director, [...]
NASSCOM Fridays 2.0 sessions….
Friday, January 15th, 2010NASSCOM Fridays 2.0 session, Gaurav Mishra’s talk - Made in India Made for the World, leveraging social media as a powerful online marketing tool, great exposure for B2B companies, cost-effective open source development platforms for maximized end user reach
Outbound for dummies - The technology nitty-gritty
Saturday, February 14th, 2009Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us - eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]
NASSCOM Product Conclave 2008, Bangalore
Monday, August 18th, 2008NASSCOM’s Product Conclave 2008 was an insightful experience in ways more than one, especially for software product startups in India, who, according to its estimates, have been growing at 44% CAGR. Currently pegged at a miniscule $1.4 Billion, the software products industry is slated to grow to $10-12 Billion by 2015.
Dabbling in topics ranging from [...]
Whitepaper: Increasing profitability in the domestic call center
Thursday, May 22nd, 2008The Indian domestic call center industry is on an all time high. The boom has seen the entry of many small to mid size players entering this industry. But it is a continuous struggle for these smaller players as they are competing with the well established cash rich biggies of the industry. They have to [...]
Let’s go get them American SMEs baby!
Monday, April 14th, 2008SMEs (Small and Medium Enterprises and NOT Subject Matter Experts) really seem to be the flavor of the season (or rather the year). Last night I just turned on the TV and NDTV was talking about it. And so is everyone else whose fancy it has caught.
I read an article in ToI today that I [...]