You reap, what you sow, this clichéd word hasn’t lost its relevance a bit and has become even more pertinent in today’s ever changing and competitive business scenario where enterprises are constantly looking for differentiators to provide enhanced service delivery.
Technologically speaking, even though it caters primarily to each and every sectoral thrust this age [...]
Archive for the ‘SaaS & Hosted’ Category
The Elicitation Spiral
March 9th, 2010 
Naveen Lohia 
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software 
Tags: Communications Technology, Contact Center Solutions, IVR Software, predictive dialer 
28 Comments »From Insights to innovation - IBM INSIGHTS 2010, Mumbai
March 4th, 2010 Ankit Kaushik From Insights to innovation that was the IBM’s organizational view that helped them deliver cutting edge technology & solution to their customers.
So speaking on Information led transformation, the inaugural thoughts were shared by Mark Register - Vice President (APAC), IBM. He shared his views on how organizations are operating with Blindspots which literally means [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software Tags: Communications Technology, Contact Center Solutions 12 Comments »NASSCOM HR Best Practices Session
February 9th, 2010 Neha Gupta On Jan 29, 2010 a session on “How Leaders Make Change Happen” was held at NASSCOM’s headquarters in New Delhi. Mr. Pradeep Henry, Innovator of a globally-proven method for business process centric software development as well as Consultant and former director at Cognizant started the session with his Presentation on the topic.
Ms. Neeru Goel, Director, [...]
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Outbound Campaigns, SMEs, SaaS & Hosted, Technology Tags: Ameyo, call center software, communication applications, Drishti, Drishti-Soft, Gaurav Mishra talks, Indian Product startups, Made in India Made for the World, Nasscom Emerge members, nasscom events, social media marketing, tech blogs, technology innovations 1 Comment »Outbound for dummies - The technology nitty-gritty
February 14th, 2009 Ankur Sharma Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us - eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]
NASSCOM Product Conclave 2008, Bangalore
August 18th, 2008 Ankur Sharma NASSCOM’s Product Conclave 2008 was an insightful experience in ways more than one, especially for software product startups in India, who, according to its estimates, have been growing at 44% CAGR. Currently pegged at a miniscule $1.4 Billion, the software products industry is slated to grow to $10-12 Billion by 2015.
Dabbling in topics ranging from [...]
Are you being SaaS-y about technology?
June 12th, 2008 Ankur Sharma So there is a lot of talk about hosted (SaaS) model. Of course everyone wants to jump on the Hosted bandwagon, but it may be a good idea to do one’s homework and find out whether it is well-suited to one’s business. Also, different strokes for different folks – some parts of your organizations may [...]
Posted in Call Centers, SaaS & Hosted, Technology Tags: Capex, Hosted Call Center, Opex, Premise-based model, Software as a service No Comments »
