Outbound Campaigns
Outbound for dummies - The technology nitty-gritty
Saturday, February 14th, 2009Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us - eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]
How to make your Outbound Campaigns better? (Part 1)
Wednesday, February 13th, 2008So a lot of Call Center folks (more specifically Operations) have constantly been trying to solve the profitability puzzle. I found out from many of them that as few as one sale per agent is made in 4 days, more so for domestic call centers!!! I mean if that doesn’t tell you what “rock-bottom” [...]