Tuesday morning I got a call from Mr. Kalyan. He told me he wanted to interview an industry expert for some market research they were doing. Though I didn’t take it much seriously at first but, I still confirmed an appointment for a phone interview at around 1 pm. Meanwhile, my mind was flooded with [...]
Archive for the ‘Making Great Products’ Category
VAS
April 15th, 2010 
Naveen Lohia Value Added Services or simply VAS is the buzzword slowly gaining a foothold into the hearts and minds of the Indian consumer. Simply put it’s a form of service that adds value to total service offering and stands alone in terms of profitability and/or stimulates incremental demand for core service(s). It can be an add-on [...]
Healthcare IVR
April 7th, 2010 Naveen Lohia With a population that’s reaching 1.5 billion and an infrastructure that’s already stretched to its breakdown point, Indian healthcare is desperately seeking a support system that can infuse fresh life into the basic foundation on which India is to make its mark in the 21st century.
A healthy India would certainly be a wealthy India.
Healthcare [...]
The Elicitation Spiral
March 9th, 2010 Naveen Lohia You reap, what you sow, this clichéd word hasn’t lost its relevance a bit and has become even more pertinent in today’s ever changing and competitive business scenario where enterprises are constantly looking for differentiators to provide enhanced service delivery.
Technologically speaking, even though it caters primarily to each and every sectoral thrust this age [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software 
Tags: Communications Technology, Contact Center Solutions, IVR Software, predictive dialer 
28 Comments »From Insights to innovation - IBM INSIGHTS 2010, Mumbai
March 4th, 2010 Ankit Kaushik From Insights to innovation that was the IBM’s organizational view that helped them deliver cutting edge technology & solution to their customers.
So speaking on Information led transformation, the inaugural thoughts were shared by Mark Register - Vice President (APAC), IBM. He shared his views on how organizations are operating with Blindspots which literally means [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software Tags: Communications Technology, Contact Center Solutions 12 Comments »NASSCOM Product Conclave 2008, Bangalore
August 18th, 2008 Ankur Sharma NASSCOM’s Product Conclave 2008 was an insightful experience in ways more than one, especially for software product startups in India, who, according to its estimates, have been growing at 44% CAGR. Currently pegged at a miniscule $1.4 Billion, the software products industry is slated to grow to $10-12 Billion by 2015.
Dabbling in topics ranging from [...]
Making a Great Product - What it takes (Part 1 - Requirements)?
February 17th, 2008 Sachin Bhatia For the past few days, I’ve been thinking about writing something on Drishti’s Blog. After brooding on a few thoughts, I zeroed in onto “What it takes to deliver a great product?”
Drishti has offered an amazing opportunity to me, in terms of getting a nice exposure to “Thinking Products” and more importantly “Delivering Products”. In [...]
