Few Days back I had the privilege to meet with some of the pioneers in the Rural BPO space in India.
This was at NDTV studios in New Delhi where I was invited to be a panelist on “Money Mantra” a show hosted by Mr. Pankaj Pachauri
(About the show - Sponsored by Reliance Money, it is [...]
Archive for the ‘Industry News’ Category
Mera Gaon (Village) Mera BPO
August 17th, 2010 
sachin Interviewing as an industry expert…
July 16th, 2010 Girisha R Tuesday morning I got a call from Mr. Kalyan. He told me he wanted to interview an industry expert for some market research they were doing. Though I didn’t take it much seriously at first but, I still confirmed an appointment for a phone interview at around 1 pm. Meanwhile, my mind was flooded with [...]
Shrinking divide between Tier 1 and Tier 2/ 3 regions
June 30th, 2010 Kshiti Garg BPO industry has thrived all these years because of its ability to deliver services at a low cost. Increasing infrastructure costs, real estate costs, and salaries have raised the incurred costs significantly and as a result Indian BPOs in Tier-1 cities are looking at Tier-2 and Tier-3 cities for operation.
Movement to low-cost Tier- 2/3 cities [...]
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Industry News, Outbound Campaigns, SMEs, Technology, Uncategorized 
Tags: Add new tag, call center solutions for rural BPOs, Domestic BPO market in India, Indian BPOs in Tier-2 & 3 cities, Move towards Rural India, Rural BPO initiative 
1 Comment »The right technology for customer facing organizations
June 3rd, 2010 Kshiti Garg One sure shot way of retaining customers, and simultaneously acquiring new ones, is to implement intelligent processes with the help of the most agile, adaptable technology. Contact Centers must invest in automating 80% of the tasks manually executed, speeding up resolutions, closing more sales, and enhancing customer experiences. The right technology can boost productivity and enable structured growth.
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Entreprenuership, Industry News, Outbound Campaigns, SMEs, Technology Tags: call center software, communication applications, Communication systems, Communications Technology, Contact Center technology, Hosted Call Center, Indian Product startups, IVR Software, Outbound dialer, predictive dialer, Software as a service, technology innovations 5 Comments »VAS
April 15th, 2010 Naveen Lohia Value Added Services or simply VAS is the buzzword slowly gaining a foothold into the hearts and minds of the Indian consumer. Simply put it’s a form of service that adds value to total service offering and stands alone in terms of profitability and/or stimulates incremental demand for core service(s). It can be an add-on [...]
The Elicitation Spiral
March 9th, 2010 Naveen Lohia You reap, what you sow, this clichéd word hasn’t lost its relevance a bit and has become even more pertinent in today’s ever changing and competitive business scenario where enterprises are constantly looking for differentiators to provide enhanced service delivery.
Technologically speaking, even though it caters primarily to each and every sectoral thrust this age [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software Tags: Communications Technology, Contact Center Solutions, IVR Software, predictive dialer 28 Comments »From Insights to innovation - IBM INSIGHTS 2010, Mumbai
March 4th, 2010 Ankit Kaushik From Insights to innovation that was the IBM’s organizational view that helped them deliver cutting edge technology & solution to their customers.
So speaking on Information led transformation, the inaugural thoughts were shared by Mark Register - Vice President (APAC), IBM. He shared his views on how organizations are operating with Blindspots which literally means [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software Tags: Communications Technology, Contact Center Solutions 12 Comments »My Recent visit to Bangladesh…
February 15th, 2010 Ishdeep Singh It was indeed a pleasure meeting a few of you all…
Just to give you a heads up, Drishti is a leader in the SMB segment. Its cutting-edge solutions have further gained wide presence across the Philippines and Middle East as recognized by the three awards (2008 IP Contact Center Technology Award, ContactCenterWorld.com Member’s Choice Awards [...]
NASSCOM HR Best Practices Session
February 9th, 2010 Neha Gupta On Jan 29, 2010 a session on “How Leaders Make Change Happen” was held at NASSCOM’s headquarters in New Delhi. Mr. Pradeep Henry, Innovator of a globally-proven method for business process centric software development as well as Consultant and former director at Cognizant started the session with his Presentation on the topic.
Ms. Neeru Goel, Director, [...]
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Outbound Campaigns, SMEs, SaaS & Hosted, Technology Tags: Ameyo, call center software, communication applications, Drishti, Drishti-Soft, Gaurav Mishra talks, Indian Product startups, Made in India Made for the World, Nasscom Emerge members, nasscom events, social media marketing, tech blogs, technology innovations 1 Comment »The Automation Black Hole
January 8th, 2010 Naveen Lohia Automation has become the buzzword all around. Every business entity is looking at automation as their sure shot way to success. Wherever you go whatever you do everybody believes in the word Automation, but falls trap to the fallacies associated with it. Let me explain it further by an example -
Recently I met one [...]
Posted in Call Center Operations, Call Centers, Entreprenuership, Industry News, Technology Tags: Automation, goals, Policy, Technology 10 Comments »
