BPO industry has thrived all these years because of its ability to deliver services at a low cost. Increasing infrastructure costs, real estate costs, and salaries have raised the incurred costs significantly and as a result Indian BPOs in Tier-1 cities are looking at Tier-2 and Tier-3 cities for operation.
Movement to low-cost Tier- 2/3 cities [...]
Archive for the ‘Dialer’ Category
Shrinking divide between Tier 1 and Tier 2/ 3 regions
June 30th, 2010 
Kshiti Garg 
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Industry News, Outbound Campaigns, SMEs, Technology, Uncategorized 
Tags: Add new tag, call center solutions for rural BPOs, Domestic BPO market in India, Indian BPOs in Tier-2 & 3 cities, Move towards Rural India, Rural BPO initiative 
1 Comment »The right technology for customer facing organizations
June 3rd, 2010 Kshiti Garg One sure shot way of retaining customers, and simultaneously acquiring new ones, is to implement intelligent processes with the help of the most agile, adaptable technology. Contact Centers must invest in automating 80% of the tasks manually executed, speeding up resolutions, closing more sales, and enhancing customer experiences. The right technology can boost productivity and enable structured growth.
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Entreprenuership, Industry News, Outbound Campaigns, SMEs, Technology Tags: call center software, communication applications, Communication systems, Communications Technology, Contact Center technology, Hosted Call Center, Indian Product startups, IVR Software, Outbound dialer, predictive dialer, Software as a service, technology innovations 5 Comments »The Elicitation Spiral
March 9th, 2010 Naveen Lohia You reap, what you sow, this clichéd word hasn’t lost its relevance a bit and has become even more pertinent in today’s ever changing and competitive business scenario where enterprises are constantly looking for differentiators to provide enhanced service delivery.
Technologically speaking, even though it caters primarily to each and every sectoral thrust this age [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software Tags: Communications Technology, Contact Center Solutions, IVR Software, predictive dialer 28 Comments »From Insights to innovation - IBM INSIGHTS 2010, Mumbai
March 4th, 2010 Ankit Kaushik From Insights to innovation that was the IBM’s organizational view that helped them deliver cutting edge technology & solution to their customers.
So speaking on Information led transformation, the inaugural thoughts were shared by Mark Register - Vice President (APAC), IBM. He shared his views on how organizations are operating with Blindspots which literally means [...]
Posted in Call Center Operations, Call Centers, Communications Technology, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Making Great Products, Outbound Campaigns, SMEs, SaaS & Hosted, Technology, Telcos, call center software Tags: Communications Technology, Contact Center Solutions 12 Comments »My Recent visit to Bangladesh…
February 15th, 2010 Ishdeep Singh It was indeed a pleasure meeting a few of you all…
Just to give you a heads up, Drishti is a leader in the SMB segment. Its cutting-edge solutions have further gained wide presence across the Philippines and Middle East as recognized by the three awards (2008 IP Contact Center Technology Award, ContactCenterWorld.com Member’s Choice Awards [...]
NASSCOM HR Best Practices Session
February 9th, 2010 Neha Gupta On Jan 29, 2010 a session on “How Leaders Make Change Happen” was held at NASSCOM’s headquarters in New Delhi. Mr. Pradeep Henry, Innovator of a globally-proven method for business process centric software development as well as Consultant and former director at Cognizant started the session with his Presentation on the topic.
Ms. Neeru Goel, Director, [...]
Posted in Call Center Operations, Call Centers, Dialer, Domestic Market, Entreprenuership, Events & Conferences, Industry News, Outbound Campaigns, SMEs, SaaS & Hosted, Technology Tags: Ameyo, call center software, communication applications, Drishti, Drishti-Soft, Gaurav Mishra talks, Indian Product startups, Made in India Made for the World, Nasscom Emerge members, nasscom events, social media marketing, tech blogs, technology innovations 1 Comment »Outbound for dummies - The technology nitty-gritty
February 14th, 2009 Ankur Sharma Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us - eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]
How to make your Outbound Campaigns better? (Part 1)
February 13th, 2008 Ankur Sharma So a lot of Call Center folks (more specifically Operations) have constantly been trying to solve the profitability puzzle. I found out from many of them that as few as one sale per agent is made in 4 days, more so for domestic call centers!!! I mean if that doesn’t tell you what “rock-bottom” [...]
HeadStart: Bangalore, India (18-20 Jan, 2008)
January 30th, 2008 Ankur Sharma In this intensely competitive world of simultaneous rat-races, getting a bit of headstart is always a boon. With this philosophy, few guys got together to organize one of the two platforms (the other being proto, which was held the same day) for innovators to get together, and show the industry stalwarts and a very impressed [...]
