Call Centers
« Previous EntriesThe Elicitation Spiral
Tuesday, March 9th, 2010You reap, what you sow, this clichéd word hasn’t lost its relevance a bit and has become even more pertinent in today’s ever changing and competitive business scenario where enterprises are constantly looking for differentiators to provide enhanced service delivery.
Technologically speaking, even though it caters primarily to each and every sectoral thrust this age [...]
From Insights to innovation - IBM INSIGHTS 2010, Mumbai
Thursday, March 4th, 2010From Insights to innovation that was the IBM’s organizational view that helped them deliver cutting edge technology & solution to their customers.
So speaking on Information led transformation, the inaugural thoughts were shared by Mark Register - Vice President (APAC), IBM. He shared his views on how organizations are operating with Blindspots which literally means [...]
My Recent visit to Bangladesh…
Monday, February 15th, 2010It was indeed a pleasure meeting a few of you all…
Just to give you a heads up, Drishti is a leader in the SMB segment. Its cutting-edge solutions have further gained wide presence across the Philippines and Middle East as recognized by the three awards (2008 IP Contact Center Technology Award, ContactCenterWorld.com Member’s Choice Awards [...]
NASSCOM HR Best Practices Session
Tuesday, February 9th, 2010On Jan 29, 2010 a session on “How Leaders Make Change Happen” was held at NASSCOM’s headquarters in New Delhi. Mr. Pradeep Henry, Innovator of a globally-proven method for business process centric software development as well as Consultant and former director at Cognizant started the session with his Presentation on the topic.
Ms. Neeru Goel, Director, [...]
NASSCOM Fridays 2.0 sessions….
Friday, January 15th, 2010NASSCOM Fridays 2.0 session, Gaurav Mishra’s talk - Made in India Made for the World, leveraging social media as a powerful online marketing tool, great exposure for B2B companies, cost-effective open source development platforms for maximized end user reach
The Automation Black Hole
Friday, January 8th, 2010Automation has become the buzzword all around. Every business entity is looking at automation as their sure shot way to success. Wherever you go whatever you do everybody believes in the word Automation, but falls trap to the fallacies associated with it. Let me explain it further by an example -
Recently I met one [...]
APPCAL Conference - CCAM Malaysia Nov 2009
Monday, November 9th, 2009Thanks to everyone who was there to attend the presentation at the APPCAL even in Malaysia.
I am uploading a copy here and would be happy to answer any questions you may have.
All The Best
Sachin Bhatia
Trends in Telemarketing - Presentation - Nov 09
Outbound for dummies - The technology nitty-gritty
Saturday, February 14th, 2009Most of us (in the Contact Center industry that is) are aware of what the dialer technology is about. Dialer simply does the dirty work for us - eliminate the busy numbers, answering machines, FAX tones and connect us to the live callers only. But it is easy to get lost in that technology jargon [...]
Drishti wins the NASSCOM INNOVATIONS AWARD 2008
Wednesday, February 4th, 2009Since the moment the clock struck 12 and we ushered in the year 2009, I have been wondering “what did we accomplish as a team in the year ‘08”. This question was surely making me nuts. Of course, we did manage to create some ripples in the vast waters of the IT industry by winning [...]
The Indian BPO Industry: an overview
Friday, December 19th, 2008Contrary to the popular notion that the BPO Industry (popularly referred to as the Call Centre Industry) is reeling under the effects of high attrition rate, economic slowdown, and a number of other economic jargon (which often I fail to decipher), statistics shows that the Indian BPO Industry is all set to boom incredibly in [...]
« Previous Entries