Call Center Operations
Drishti wins the NASSCOM INNOVATIONS AWARD 2008
Wednesday, February 4th, 2009Since the moment the clock struck 12 and we ushered in the year 2009, I have been wondering “what did we accomplish as a team in the year ‘08”. This question was surely making me nuts. Of course, we did manage to create some ripples in the vast waters of the IT industry by winning [...]
How to make your Outbound Campaigns better? (Part 1)
Wednesday, February 13th, 2008So a lot of Call Center folks (more specifically Operations) have constantly been trying to solve the profitability puzzle. I found out from many of them that as few as one sale per agent is made in 4 days, more so for domestic call centers!!! I mean if that doesn’t tell you what “rock-bottom” [...]
BPO think local…
Friday, February 1st, 2008According to a recent article in the Times of India “BPOs talk local for expansion”, Indian BPOs are looking inwards for expansion. Perhaps it is the ailing US economy, or the falling dollar rate, but their interest is primarily fueled by a robust 9% growth, and an unforeseen boom in the traditional sectors – telecom, [...]
HeadStart: Bangalore, India (18-20 Jan, 2008)
Wednesday, January 30th, 2008In this intensely competitive world of simultaneous rat-races, getting a bit of headstart is always a boon. With this philosophy, few guys got together to organize one of the two platforms (the other being proto, which was held the same day) for innovators to get together, and show the industry stalwarts and a very impressed [...]