Archive for February, 2008
Making a Great Product - What it takes (Part 1 - Requirements)?
Sunday, February 17th, 2008For the past few days, I’ve been thinking about writing something on Drishti’s Blog. After brooding on a few thoughts, I zeroed in onto “What it takes to deliver a great product?”
Drishti has offered an amazing opportunity to me, in terms of getting a nice exposure to “Thinking Products” and more importantly “Delivering Products”. In [...]
How to make your Outbound Campaigns better? (Part 1)
Wednesday, February 13th, 2008So a lot of Call Center folks (more specifically Operations) have constantly been trying to solve the profitability puzzle. I found out from many of them that as few as one sale per agent is made in 4 days, more so for domestic call centers!!! I mean if that doesn’t tell you what “rock-bottom” [...]
BPO think local…
Friday, February 1st, 2008According to a recent article in the Times of India “BPOs talk local for expansion”, Indian BPOs are looking inwards for expansion. Perhaps it is the ailing US economy, or the falling dollar rate, but their interest is primarily fueled by a robust 9% growth, and an unforeseen boom in the traditional sectors – telecom, [...]